Buffalo Employment and Training Center

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Workforce New York

BETC Accessibility Services









For closing due to weather conditions, or any other unforeseen disasters, we would like to inform you that our announcements for

the BETC will be  broadcast on:

WKBW Channel 7

WGRZ Channel 2

WBEN 930 AM Radio

look for our office listed as:

Buffalo Employment & Training Center (BETC)


The Buffalo & Erie County Workforce Development Consortium, Inc. (WDC) seeks to fill the following position:
Career/Employment Resource Navigator
The Career/Employment Resource Navigator position requires significant and specific knowledge of, and expertise in using interviewing, counseling, case management, job search, and job retention methods. The successful candidate is required to demonstrate the use of substantial independent judgement and strong communication/interpersonal skills to develop career opportunities and track the achievements and career goals for customers. The Career/Employment Resource Navigator will match the customer's employment plan goal with available job openings and/or assist the customer in locating appropriate job openings. The Career/Employment Resource Navigator will be evaluated on their success in securing employment for customers for at least 6 months, post placement services, re-employment services, customer earning gains, customer satisfaction as well as other established standards.
Salary $36,000 - $45,560
The WDC’s policies and practices relating to recruitment, employment, career development and advancement, promotion and retirement are based solely on merit, without regard to race, gender, impairment, marital status, religious/political beliefs, genetic information or other non-merit related considerations.
Please view the complete position description with REQUIRED QUALIFICATIONS at www.becwib.org or www.workforcebuffalo.org .
To apply: Please submit r้sum้ and cover letter by 2:00 p.m. on February 19, 2016 to:
Danielle Sullivan, PHR
HR Coordinator
Workforce Development Consortium

Salary Range: $36,000 – $45, 560
This is a professional level position that requires significant and specific knowledge of and expertise in using interviewing, counseling, case management, job search, and job retention methods. This position requires the use of substantial independent judgement and strong communication/interpersonal skills to develop career opportunities and track the achievements and career goals for customers. This position also requires the individual to interpret both written and oral information regarding the requirements of specific occupation and the vocational/occupational skills of applicants.
The Career Navigator matches the customer's employment plan goal with available job openings and/or assisting the customer in locating appropriate job openings. Provides technical assistance to employer staff to develop workplace mentoring for customers and enhance their job retention functions as mentor, job coach and workplace facilitator for customers during their six months of employment. Manages all employer contacts, maintain good working relationships with them. Provides information to the Career Counselor regarding the customers' progress and problems while on the job. Provides for post placement services to employed customers who are in need of such services in order to achieve a self-sufficient wage or retain employment during the six months following placement. Provides rapid re-employment services to customers who lose their employment during the 6 months following placement. Works closely with the Career Counselor to assess the job readiness of each customer referred through the Training & Career Management Office and assist the customer and Career Manager in addressing any identified deficiencies. Works as a team with the customer and Career Counselor to secure long term employment at a self-sufficient wage for the customer. Although the Career Counselor takes lead responsibility for the customer, the Career Navigator, like the Career Counselor, will be evaluated on their success in securing employment for customers for at least 6 months, customer earning gains, customer satisfaction as well as other established standards.
Duties and Responsibilities: (Illustrative Only)
• Community Outreach – Expanding footprint of the BETC and offerings to the community and general public by providing information sessions, presentations and public engagements as needed.
• Responsible for the provision of placement, post placement (job retention, rapid re-employment, career advancement) and employer services to customers of BETC. Functions as a Job Coach, Life Skills Coach and mentoring to customers as part of the comprehensive pre-placement and post-placement services provided.
• Contact a variety of sources to secure unsubsidized employment opportunities for customers.
• Cultivate employer relationships to ensure a good working relationship with employers, especially in relation to securing long term employment for customers and additional employment opportunities.
• Plan and facilitate training and education,
• Secure and present educational options to customers
• Recruit, inform and utilize BETC Partners and Affiliates to provide customers with needed services and support.
• Works closely with Consortium staff and WIA Partner agencies to identify and coordinate placement efforts.
• Works with the Training Manager & Placement Manager to develop services, policies and procedures related to placement, job retention and post placement activities.
• Provides pre-referral/pre-employment orientation and information sessions to customers to enhance their employability and retention with prospective employers.
• Monitors workplace activities and resolves any workplace issues or problems. Works closely with the Career Counselor to ensure a successful workplace experience for the customer and the employer.
• Provides information to Career Counselors regarding the progress of customers.
• Utilizes the local papers, local business community, business directories, the Internet, Partner agencies, community agencies, NYS Job Service, networking contacts, etc. to identify companies who may offer job opportunities to customers. Makes referrals to participating agencies.
• Conducts presentations, either one-to-one or to groups and associations, to introduce features and benefits of Center services to job ready customers. Conducts informational sessions.
• Secures pertinent information regarding job opportunities such as title, location, wages, benefits, hours, transportation, hiring pre-requisites, etc.
• Analyze employment opportunities and matches them to the pool of registered job seekers, identifying potential candidates for referral to employers. Selects the most qualified customers to refer to the employer for possible placement. Establishes career pathways.
• Forward resumes, schedule interviews and review progress of hiring process, with each developed job opportunity and customer referral.
• Submits weekly and monthly production reports, regarding placement, job retention, post placement, and other activities as requested.
• Works closely with Training & Career Management staff, in identifying and matching applicants; monitoring on-the-job progress, and resolving problems related to program participation and employment retention. Assists the Career Counselors in identifying customer for referral to open job orders and ensuring that the customer retains their employment for at least 6 months. Obtains, reviews and analyzes information from customers, Center and Partner staff to determine customers availability for work, job readiness, suitability for employment situations and eligibility for placement services, if necessary
• Informs and provides technical assistance to employers on the regulatory requirements of specials programs within the Workforce Development System such as Work Opportunity Tax Credit, Federal Bonding, Trade Adjustment Act, NY State Tax Credits, etc. Proficient in State Case Management System.
• Knowledge of Center and Partner services, policies and procedures, workforce development services available, and resources that exist to provide services to job seeker and employers.
• Work as a team member in solving problems, improving services and identifying customer needs.
• Exercise tact, patience and discretion in communicating and dealing with persons with a variety of ethnic, social or educational backgrounds.
• Assist in identifying and developing "How To" modules and workshops geared towards job retention, career advancement and pre-placement needs of the customer.
• Deliver "How To" modules, pre-employment and career development workshops to customers and partners.
• Assist with graduates of ITA’s with job placement via employer job fairs or one-on-one development.
• Conducts follow-up on customer progress as necessary, including evenings and weekends.
• Performs other tasks as assigned.
Qualifications and Basic Requirements
A. Education
Graduation from an accredited college or university with a Bachelor's degree in counseling, vocational rehabilitation, social science, human services/resources, business or other related field of study, and two years of full-time paid experience in a related field.
Completion of a minimum of 60 semester credit hours in an accredited college or university and five years full-time paid experience in a related field.
B. Related Work Experience
Prefer work experience in an employment and training or workforce development services environment that shows that the individual has job placement, job retention or similar experience and the ability to work with minimal supervision, is self-motivating and has initiative. Will accept full time paid experience in an education, vocational counseling, vocational rehabilitation, career planning, or personnel counseling.
C. Skills, Knowledge and Abilities
In-depth knowledge of the principles and practices of interviewing, job search, job placement and job retention. Considerable skill interviewing and obtaining skill information pertinent to referring customers to employment situations. Knowledge of local and national labor market trends and demands. Good knowledge of available support, training, and job related services/opportunities offered through the local Workforce Development System, human/social service agencies, area educational/vocational agencies and local community service agencies. Ability to communicate effectively, both orally and in writing. Ability to maintain detailed case notes and records on an automated and/or manual system. Ability to establish and maintain effective working relationships in a culturally diverse work environment. Ability to plan, schedule, and execute assigned tasks in a timely manner with little supervision. Ability to be sensitive to the needs of the unemployed, underemployed and dislocated workers. Ability to react courteously and tactfully in any situation.
D. Essential Physical/Mental Functions
Physical Elements
• Lifting and carrying 10-25 pounds occasionally;
• Pushing and Pulling10-25 pounds occasionally;
• Ability to stand, walk and sit frequently;
• Ability to speak and hear, both in person and on the telephone frequently;
• Repetitive use of hands to finger, handle, feel and operate standard office equipment frequently;
• Ability to bend, squat, kneel, reach, balance and climb stairs occasionally Mental Elements
• Regularly required to use written and oral communication skills
• Organizing and coordinating schedules;
• Read and interpret data, information and documents;
• Analyze and solve non-routine and complex office administrative problems;
• Use math and mathematical reasoning;
• Observe and interpret situations;
• Learn and apply new information or skills;
Mental Performing Elements
• Regularly required to use written and oral communication skills
• Organizing and coordinating schedules;
• Read and interpret data, information and documents;
• Analyze and solve non-routine and complex office administrative problems;
• Use math and mathematical reasoning;
• Observe and interpret situations;
• Learn and apply new information or skills;
• Perform highly detailed work on multiple, concurrent tasks;
• Work under intensive deadlines with frequent interruptions;
• Interact with Center directors, managers, staff, customers, the public and others encountered in the course of work;
• Completing written work related reports.
E. Additional Requirements
• Must be proficient in the use of a computer, navigating the internet, Microsoft Office applications (Word and Excel).
• Individuals in this position will be required to work flexible hours, which will require some evening hours and work on Saturdays, as scheduled.
• Prior experience working with culturally diverse customers and staff.
• Will be required to work evenings and weekends in order to do Community Outreach and presentations.


Meet the Employer Sessions and Workshops
BETC - 77 Goodell Street, Buffalo, New York 14203

10:00 am - Tuesday, February 16th –
US Army National Guard
10:00 am – 12:00 pm -Thursday, February 18th –
Remedy Staffing
10:00 am – 1:00 pm -Tuesday, February 16th
Labor Ready
9:00 am – Tuesday, February 16th –
NYS Dept. of Corrections
10:00 am to 12:00 pm - Thursday, February 18th –
Remedy Staffing
9:00 am - Monday, February 22nd –
NYS Dept. of Corrections
9:00 am - Tuesday, February 23rd –
NYS Dept. of Corrections
10:00 am – 1:00 pm - Tuesday, February 23rd –
Labor Ready

Friday, February 5th and 12th – Resumes Made EZ – (9:00)
Monday, February 22nd – Job Search Interview Tips Workshop - Day 1 (9:30-11:30) & Tuesday, February 23rd – Job Search Interview Tips Workshop - Day 2 (9:30-11:30)
(Attend and get connected to a Job Counselor) MUST BE ON TIME
Every Tuesday – Networking Workshop - (1:00 -2:00)
Every Wednesday – Young Adults Job Club - (10:00 -11:30)
        Remember To:
Dress for Success / Bring an Updated Resume / Be on Time
(You must be enrolled in the BETC program or call 856-JOBS for more info. on how to enroll)



February 9, 2016
Labor Ready Job Opportunities
We are currently looking for 10-15 experienced housekeepers that have experience Hotel / Motel work.
A. All shifts are available
B. Pay is based on experience
C. Drug test and background check are required.
D. Temp - Perm possible
We are currently looking for 3-4 people that are experienced cooks (line and prep)
A. All shifts available
B. Pay is based on experience
C. Drug test and background check are required
D. Temp-Perm positions possible
Please send all resumes to:

February 9 , 2016

BlueCross BlueShield of Western New York is a division of HealthNow New York Inc., one of New York's leading health care companies that provides access to quality health care and solutions for members throughout Upstate New York. Since 1936, BlueCross BlueShield has helped millions of people gain access to health care. Headquartered in Buffalo, NY, the company is an independent Licensee of the BlueCross BlueShield Association. As the region's leading health plan, serving over 800,000 members, BlueCross BlueShield believes in taking small steps towards healthier living because - Healthy Changes Everything.

You can visit our website at www.bcbswny.com.Multiple
Openings! Classroom training classes begin in March!
Provides customers with complete, accurate and timely claims review; performs adjustments and processing of claims relative to claims administration. We're looking for individuals who can:- Process claims under provisions of applicable contracts, provider agreements and corporate procedures through the performing of on-line transactions and/or adjustments utilizing the corporate claims administration system- Identify potential fraudulent cases and forward to Special Investigations Department for review- Identify opportunities to resolve issues on behalf of the customer, through process improvement requests Provides necessary documentation to management for recommendations on changes in departmental procedures/desk levels- Initiate correspondence and telephone contact incidental to general claims administration/adjustments and/or assignments. Answer both written and verbal inquires/correspondence from internal and external customers Must meet minimum qualifications to perform the job including satisfactory completion of all training and testing:- Basic Computer Literacy test- Typing skills: 9,000 KPH- Claims Processor paper assessment- Ability to multitask in fast paced environment- Well organized with ability to adapt to changing office environment;- Exhibits attention to details and time management skills. Ideal candidates will possess:- Healthcare or insurance related experience- Claims processing experience- Knowledge of medical terminology- Preference given to candidates with previous claim processing or equivalent experience.High School Diploma/Equivalent, required Must be able to work in an office environment Physical Effort: Minimum; typical of most office work. Mostly sedentary work. Weight: lift/carry/push/pull under 10 lbs. Prolonged Sitting Repetitive Motion Manual Dexterity Req: Eye-hand coordination and manual dexterity sufficient to effectively utilize various office equipment (phone, computer, fax machine, printer, copier, filing cabinet, etc) Manual Dexterity Req: Eye-hand coordination and manual dexterity sufficient to effectively use a computer with all its components for prolonged periods of time and for the majority of required tasks Vision Req: Close vision (clear vision at 20 inches or less)All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status..

If interested, please apply online at http://track.tmpservice.com/ApplyClick.aspx?id=





February 3, 2016

Sales Representative – Agricultural Equipment
Location: Batavia, NY Department: Machine Sales
Employment Type: Full Time Non-Union Work Hours: 1st Shift
Requisition number: 15-0155
Are you looking to further your career in sales with the opportunity for growth and advancement? Do you like the idea of working independently, making your own decisions and holding the keys to your own, individual success? At Milton CAT you can hit the ground running in an exciting position as a Sales Representative in our Agricultural equipment division. The exclusive dealer of Caterpillar equipment in the Northeast, Milton CAT is the “big kid’s sandbox” for the most recognizable Agricultural equipment on the planet. Work with others both inside and outside of the company who share your interest in machines that move dirt! You’ll spend your time visiting with customers looking for the best equipment to get the job done – and you’ll be equipped with the knowledge and experience to provide them with the Milton CAT edge. The team at Milton CAT is a tight-knit one that will support you as needed, providing a sense of camaraderie rarely seen in the workplace. Fun, exciting, profitable and challenging, a job at Milton CAT is an entry into a world of possibility!
Milton CAT is looking for an experienced Outside Sales Representative responsible for sales and rentals of light and heavy agriculture products in our Buffalo and Rochester, NY territories. Outside Sales Representatives are on the road every day, meeting with valued customers, visiting job sites and building relationships with key stakeholders. This position requires a self-motivated, energetic, detail minded individual with good analytical skills. This position requires a self-motivated, energetic, detail minded individual with good analytical skills.
Minimum Educational Requirements
Associates Degree in business administration, communications or related field required. Equivalent education and relevant work experience may be considered in lieu of an associate’s degree.
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.
• Previous experience in field sales or a sales internship.
• Understanding of the agricultural equipment market, and knowledge to effectively sell agricultural equipment.
• Ability to work on a team as well as independently.
• Strong entrepreneurial drive and work ethic.
• Proven success in prospecting and developing a territory.
• Ability to manage accounts and or territory.
• Ability to perform duties with a sense of urgency, exceeding customer expectations.
• Excellent organizational skills.
• Ability to work in a dynamic fast paced environment.
• Ability to manage high volume workflow.
• Detail oriented with a high level of accuracy.
• Excellent negotiation skills.
• Strong written and verbal communication skills, as well as strong problem solving skills.
• Ability to understand and communicate basic financing with customers.
• Proficient in the use of a computer and related software (Word, Excel, etc.), including utilizing customer relationship management system (CRM).
• Ability to work flexible hours to meet customer needs.
• Must have and maintain a clean driving record.
• Travel throughout the Milton CAT territory and outside of the Milton CAT territory as needed.

Preferred Qualifications
• Fluent in English and Spanish.
• Heavy equipment service/maintenance knowledge.
• Previous agricultural sales experience.
• Competitive Pay
• 401(k)
• Medical - 100% company-paid premiums
• Dental, Disability & Life Insurance Packages
• Paid Vacation & Holidays
• Career Advancement Opportunities
• Company Phone
• Tuition Reimbursement
This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties.
Apply Online – www.MiltonCAT.com/Careers
Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. Background checks, drug testing, and health assessments are required as part of our pre-employment process.
Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.

January 29, 2016
National Grid
Seeks : Call Center Customer Service Representatives
- The position is for National Grid customer service in their collections department. Mostly incoming calls from customers wanting to pay their past due balances or get set-up on payment agreements.
- Position is entry-level, training is provided
- Training classes are beginning on 2/15, 2/29, etc... every two weeks until all positions are filled. Training classes are full time and paid. They are 8am to 5pm Monday through Friday and will last 2 to 3 weeks.
- Following training the schedule will be full time. Sundays and one weekday off. 12-9 on weekdays, 8-5 on Saturdays. Overtime often available.
- All candidates are required to pass a criminal background check including former employment verification.
- Our office is located at 540 Dick Rd in Depew (near Dick and George Urban).
- The starting wage is $9 to $11 per hour depending on call center experience.
- Applications should be filled out at www.iqor.com/careers
(Bilingual English/Spanish speakers will be eligible for $11 per hour starting wage if both their English and Spanish are good enough)

January 29, 2016

Our radio stations include: WBEN 930 AM (News / Talk / Weather), WGR 550 AM (Sports Talk), WKSE / Kiss 98.5 FM (CHR), WLKK / 107.7/104.7 FM (Alternative), WTSS / Star 102.5 FM (Hot A/C), WWWS 1400 AM (Urban Gold), and WWKB 1520 AM (ESPN Sports)
Sales – Account Executive
You work hard, you’re creative, energetic, enjoy solving problems and want a career with an unlimited amount of growth potential (professional and financial). It’s time to figure out how you can become a member of the Entercom Radio sales team. As an Account Executive you will learn how to implement strategic marketing plans for advertisers throughout Western New York. Our focus is attaining results for our clients. Through training you will be set up to succeed. The rest is up to you.
Board Operator / Producer / Announcer
Entercom Buffalo seeks qualified individuals (part-time) to operate master control room audio board. Responsibilities include maintaining program/commercial log, scheduling recordings, working with show hosts, and handling listener calls. Successful candidate will have working knowledge of operating audio equipment and will work well under pressure.
Promotions Assistant, Part Time
Entercom Buffalo is looking for outgoing, hard-working and creative individuals to join our part-time promotions team (15 hours per week or less). Responsibilities include working on location at station events, live broadcasts, interacting with listeners and some clerical duties. Ideal candidate is positive, energetic, efficient and capable of multi-tasking in a lively fast-paced environment. The right candidate must be a professional and a team player with customer focus, and must be able to work days/evenings/weekends. A valid driver license and a great driving record are required.
Reporter/Anchor, Part Time
Buffalo’s #1 News/Talk station is looking for a part-time reporter/anchor. If you have at least 2 years experience in front of a microphone, send air-check, resume and cover letter explaining why we need you on our team.
WGR Sports Personality
WGR Sports Radio 550 is looking for the next great personality to add to Western New York’s sports leader. Are you talented, creative, driven and focused? Can you create compelling sports content and do you have a passion for connecting with sports fans? The ideal candidate will have 3 to 5 years sports talk experience, a deep knowledge of sports teams and the business of sports, plus a strong list of sports contacts. Must have excellent written and social media skills, work well in a team setting, and be reliable and disciplined. Are you that next great talent? Tell us your story and submit your materials including resume, aircheck and written samples to Allen Davis, Program Director, WGR Sports Radio 550, 500 Corporate Parkway, Suite 200, Buffalo, NY 14225 OR apply for this position at www.entercom.com and click on “Careers”. Entercom Buffalo is an Equal Opportunity Employer.
On-Air Morning Drive, Social Media Master & More

Can you speak to the Alt Family? Entercom Buffalo’s Alternative Buffalo 107.7|104.7 is looking for its next morning drive on-air host. What we are not looking for is a “Morning Show” full of bits, and jokes. Alternative Buffalo is radio reimagined, and our next morning show host will be able to fit that mold. This position however, goes beyond delivering a great air shift. Do you know the current state of alternative music inside and out? Do you have a love and a passion for the music that we play? Are you beyond active on social media? Can you go to a show on a Tuesday night, and still deliver a great shift on Wednesday morning? Do you have music scheduling experience? We are looking for someone that can connect with The Alt Family. If that’s you, we want to hear from you.
Sales Assistant
Entercom Buffalo seeks an organized, energetic sales assistant to support an outstanding sales team as well as digital deal of the day “Perks” for our multi-station radio cluster. Qualified candidate will possess initiative, attention to detail, incredible computer skills (Microsoft Word, Excel, PowerPoint, Adobe Photoshop, and social media), and the ability to follow direction and multitask with minimal supervision in our very fast-paced environment. Pleasant phone demeanor, good communications skills, and positive attitude are a must. Customer service and/or sales background a plus.

To be considered for any of our positions, please apply
on-line at www.entercom.com and click on “Careers

January 26, 2016
Upstate Pharmacy Positions!
Pharm Techs:
• $10 - $15 per hour depending on experience.
• Work in groups filling orders
• Degree potentially not required – case by case basis
Call Center:
• 15+ per hour
• Take high volume calls (300 – 400 a day) for orders
• Have good understanding of Pharmacy and industry standards
• Minimum wage but receives gas AND mileage reimbursement
o Puts an extra $13,000 - $14,000 into their salary per year
• Have to use own car
If interested, please send resume to: sstephenson@wdcinc.org

January 26 , 2016
Job opportunities at Snelling!
CNC Machinist
Warehouse Palletizer
For details, and how to apply, please email:




Congratulations to Connie Daniel- Bridges from Joyce Faines,

Placement Specialist NESCO Resources (FISERV)

Customer Service Rep.

Betty Lee, Placement Specialist & Demone Smith,

Executive Director Congratulate - Lavette Gray Snyder Corp

(Hyatt Hotel) Gift Shop Manager

Demone Smith, Executive Director & Joyce Faines, Placement Specialist) Congratulate Marissa Rodriquez Schofield Residence Clerical Assistant

Ruben Martinez was recently hired at Tim Horton's.
Here he is pictured with his youth counselor Willie Montes

Al Thompson and Willie Montes congratulate Jordan Collazo

(formerly with our Mayor’s Jr. Impact Team) for obtaining a

job with Broadband Express. Jordan stopped by to thank our

staff for all the help he received at the BETC.

Congratulations to Ms. Joan Hamilton, People, Inc.,

IRA Specialist 1/2016 FT Permanent w Joyce Faines,

 Placement Specialist


Pamela Bylden (middle) seen here with Demone Smith

and Joyce Faines, Placement Specialist receiving congratulations

for her new job as a Medical Records Clerk at the

Lula Gayles Medical Center


Daniel Williams with his career counselor, Betty Lee,

sharing in the good news of his new job at Coca-Cola

Bottling Company as a Warehouse Worker


Otho William, Jr. is now employed at TSI Worldwide Systems, Inc.

as a Collector – Customer Service Rep, and shown here

with Placement Specialist Joyce Faines, sharing in congratulations.


Lisa Kay is here with her Placement Specialist Joyce Faines,

receiving congratulations for her new job at United Health Group

as a Customer Service Advocate


Patrick Gary Jean is here with his Placement Counselor

Betty Lee sharing in the good news of getting a job at

the Erie County Dept. of Motor Vehicles as a Junior Cashier.


Marcus Crosby(on left) with his Career Counselor

Carmen Melendez and Demone Smith sharing in

congratulations on receiving jobs at McIntosh Box

and Pallet Co. as a CDL Truck Driver & at the

Buffalo Evening News as a Driver -PT


Betsy Milward (middle) with Placement Counselor Betty Lee

and Demone Smith sharing the good news of receiving a job

at the VA Hospital as a Medical Support Assistant


Tamara Hamilton (middle) with Demone Smith and

Tami McGee sharing the good news of getting a job

with the Buffalo Public Schools as a Substitute Teacher


Larry Parker (in the middle) with Demone Smith and his Career Counselor Otis Glover receiving congratulations for getting a job at SIB Business Corp as a Custodian


Telephone Claims Center: Path to speak with an agent about your Unemployment Insurance claim
• Call 1-888-209-8124 (1-877-358-5306 from outside of NYS)
• Hear: "Welcome to the New York State Department of Labor's Unemployment Insurance claim line. To continue in English, press 1. Bienvenido a la lํnea telef๓nica de Reclamos del Seguro por Desempleo del Estado de Nueva York. Para continuar en espa๑ol, oprima el n๚mero dos.
• You will hear an informational message, which can change from time to time.
• For information about fraud alerts, press 1. To continue to the main menu, press 9. CHOOSE OPTION 9 FOR THE MAIN MENU.
• Hear: For quality assurance, your call may be monitored or recorded. Please choose one of the following selections. To enter your representative’s telephone extension number, press 1. To complete your claim that was already begun on our website or by phone, press 2. To file a new claim, press 3. For contact information or to listen to quick answers about your payment options and Unemployment Insurance, press 4. To speak to a representative about a claim you have already filed, press 5. For PIN or address change, or for questions regarding your 1099 form, press 6. To repeat your choices. press 9.” CHOOSE OPTION 5.
• Hear: "Remember, our website provides detailed and updated information about unemployment insurance benefits. You can claim weekly benefits, check the status of your payments, print out a history of your claim, and obtain the answers to frequently asked questions about the unemployment insurance program. All this is available on our website, www.labor.ny.gov."
• Hear: Various informational messages
• Hear: "New York State Department of Labor is an equal opportunity employer program provider. Auxiliary aids and services are available upon request to individuals with disabilities."
• Hear: "Before we get started, I need to collect some information. Please enter your nine digit Social Security number using your telephone keypad. If the number you entered is XXX-XX-XXXX, press 1. If no, press 2."
• Hear: "Now, enter your four-digit PIN using your telephone keypad."
If caller has an active claim on file:
• Hear: "You currently have a valid claim on file. You can check your claim status by going online at www.labor.ny.gov or by calling Tel-Service at 1-888-581-5812 for New York State residents, or 1-888-864-9920 for out of state residents. If you have other questions, please remain on the line and you will be given additional menu options. Please hold …"
• Hear: "To change your name, address, or phone number, press 1. If you forgot your PIN or wish to set a new one, press 2. To begin or cancel the withholding of Federal income tax from your benefits, press 3. To begin or cancel the withholding of New York State income tax from your benefits, press 4. For all other questions, press 5. To repeat your choices, press 6. To end this call, please press 9." CHOOSE OPTION 5.
• Hear: “If you are calling about the status of payments, press 1. If you have a question about claiming your weekly benefits, press 2. If you are calling about the status of your claim, press 3. To repeat your choices, press 4. To end this call, press 9. CHOOSE OPTION 3.
If caller has an expired claim on file:
• Hear: "If you would like to ask a question about a claim you have already filed, press 1. If you would like to file a new claim for benefits, press 2." CHOOSE OPTION 1.
• Hear: "To change your name, address, or phone number, press 1. If you forgot your PIN or wish to set a new one, press 2. To begin or cancel the withholding of Federal income tax from your benefits, press 3. To begin or cancel the withholding of New York State income tax from your benefits, press 4. For all other questions, press 5. To repeat your choices, press 6. To end this call, please press 9." CHOOSE OPTION 5.
• Hear: “If you are calling about the status of payments, press 1. If you have a question about claiming your weekly benefits, press 2. If you are calling about the status of your claim, press 3. To repeat your choices, press 4. To end this call, press 9. CHOOSE OPTION 3.
that can answer your questions about your claim.
NO OTHER OFFICE can provide this information.




70 Barker St.

Buffalo, NY 14209


What they offer:

Mental Health Counseling

Refugee Resettlement Programs

Elder Care/In Home Support

Community Alternative Systems Agency

Mental Health Program for kids

Gambling Recovery Programs

Heads – Up Program for people with traumatic brain injuries

Career Counseling


282 Babcock St.

Buffalo, NY 14210


What they offer:

Education and Career Services for youth

Art programs for kids

Health and Life Skills for youth

Character building and leadership for youth

Sports, Fitness and Recreation

Prevention Services for kids

Day Care Services

Free Services to kids of military families


95 Franklin St.

Buffalo, NY 14202


What they offer:

Case Management

Insurance Counseling

Family Caregiver Assistance



Home Care


69 Linwood Ave.

Buffalo, NY 14209


What they offer:

Prevention is Primary programs that focus on lifeskills, conflict resolution, etc

Teen Focus programs that focus on life skills training, choices and consequences for teenage girls

Woman Focus that helps adult woman to cope better with stressors of life


1000 Main St.

Buffalo, NY 14202


What they offer:

Provides services to families with children who have disabilities


Information and Referral Services


291 Pearl St.

Buffalo, NY 14202

If over 60 years of age: 858-8526

If under 60 years of age: 858-2634

What they offer:

Assistance with heating and other utility costs


275 Alexander Ave.

Cheektowaga, NY 14221


What they offer:

A ton of after/during-school programs

Day care for those parents who are working

Holiday Programs

Various Family Days

Mid – Erie Counseling and Treatment Services

463 William St.

Buffalo, NY 14204


What they offer:

Adult and Teenage Counseling for individuals with mental health disorders

Family Counseling

February 28, 2012
Announcement by the New York State Department of Labor:

There is an additional resource for the immigrant and refugee customers, the New York State Immigration Hotline 
This free over the phone service responds to general questions about immigration and naturalization benefits, requirements and procedures. The New York State Immigration Hotline provides information and referrals to all NYS OTDA programs serving refugees and immigrants, other immigrant-related public and private programs, and relevant mainstream service programs available throughout New York State.

The New York State Immigration Hotline operates from 8AM to 6PM, Monday through Friday (excluding holidays) and is able to assist callers who speak the following languages Albanian, Arabic, Bosnian, French, Haitian/Creole, Hindi, Italian, Korean, Macedonian, Mandarin, Polish, Punjabi, Russian, Serbo-Croatian, Spanish, Turkish, and Urdu. (No waiting on the phone, the called is connected to a person.) This information is available on the OTDA website, and here is the direct link http://otda.ny.gov/programs/bria/hotline.asp


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  • Our wide open spaces, 29 computer terminals, internet, fax machine, copy machine, phones, bond paper, and 19 workshops help the job seeking customer find the work that they are truly looking for.

  • Our 3 computer labs, job matching, and referral process help the business customer find the workers they are looking for.

  • Check out our calendar of workshops and breakfast clubs to see what is going on every month!




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    Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.

    Workforce Development Consortium | Workforce Investment Board
    Buffalo Employment & Training Center
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    NYS Department of Labor Services Office

    City of Buffalo

    Funded by:

    U.S. Department of Labor
    Buffalo & Erie County
    Workforce Development Consortium, Inc.

    Erie County Works

    Byron W. Brown

    County Executive:
    Mark C. Poloncarz